Privacy Policy

June 24th 2024

This privacy policy details how Holley Clare Coaching uses and protects any information that you provide. This may be updated so please check you are aware of the latest version.

The type of personal information we collect:

• Personal Identifiers: Your name, your contact details including postal address, email address and telephone number.
• Demographic information such as your postcode, preferences and interests.
• Other information relevant to customer surveys, competitions and special offers.
• Financial information to bill you for requested products and/or services.
• surname and passwords for any accounts.
• Cookies.

How we get the personal information and why we have it:
Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To contact you in reply to a submitted contact form.
• Internal record keeping.
• To provide you with services such as a newsletter if you have subscribed.
• To improve our products and services.
• To send out promotional emails about new products, special offers or other information using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone.
• To customise the website according to your interests.

We may share this information with our insurers for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice. Financial transactions relating to our services may be handled by our payment services provider. We will share transaction data with our payment services provider for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. We may also share information for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another person.

Lawful basis for processing personal information:
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

• Your consent. You are able to remove your consent at any time. You can do this by using our contact details provided on the website.
• Contractual obligation
• Legitimate interest.

How we store your personal information:
Holley Clare Coaching is committed to ensuring that your information is stored securely. Personal information is stored both digitally and physically for a retention period of 5 years at the business premises. Digital storage is password protected and physical storage is filed alphabetically in a locked device. Information is securely disposed of when it is no longer needed; digital data files and any back-ups are deleted and physical paper records are shredded and then incinerated. Please note that no data transmission over the Internet is completely secure. Therefore, we cannot guarantee or warrant the security of any information that you provide and you transmit such information to us at your own risk. Our website may contain links to other websites of interest. Once you have used these links to leave our site, we do not have any control over that other website and cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to that website.